SmartClass+ FAQs

We thought it might be time for an FAQ page on our website.  As a lot of our followers are either actual users of SC+ or future users of SC+, we thought we might make your life a little easier by publishing a few frequently asked questions as well as a few basics facts / techniques for SC+ users. If you still have questions after going through these, you can either comment below or call us at our toll free number (1-800-680-1448) to talk with one of our techniciens.

FAQ-pic

1.What company has developed the SC+ platform?

SC+ is a product from the Canadian company Robotel Inc. The product has been designed and developed in Quebec, and is manufactured there as well.

2. Are there any tablets on which I can’t use SC+?

In general, SC+ can be used on any device, in any place, and at any time. SC+ works with iPads, Androids, and Windows 8.1 tablets at present, and we will be adding support for other operating systems in the near future.  However, we do publish a set of prerequisites for tablets to ensure that the user experience is complete.

3. What is the maximum number of students that can use the SC+ Live Activities Dashboard (LAD) at the same time?

It will depend on your installation. Single system licenses are generally issued for 64 or fewer concurrent student users.  Your license will automatically keep track of (and limit access to) the subscribed number of users. Your SC+ system administrator can find SC+ license information in the configuration screen of LAD system module.

4. What would be the max number of students for BYOD?

The BYOD Manager provides centralized, dynamic license management for multiple SC+ labs having hundreds or even thousands of users.

For example, if your BYOD Manager has a license for 100 students, you can have 2 labs of 50 students each, or 4 labs of 25 students each – and you can dynamically change this configuration as required on-the-fly.

Your license will automatically keep track of (and limit access to) the subscribed number of users. Your SC+ system administrator can find SC+ license information in the configuration screen of BYOD Manager system module.


5. What would be the max number of students for the Media Activities Dashboard (MAD)?

For single system environments, the license for LAD users will also keep track of MAD users.   In environments, where there will be more MAD users than available LAD licenses, support for additional students can be provided by the Stand-Alone MAD Manager, the BYOD Manager, and/or the HomeWork Web Manager (for remote access).

Each of these modules has its own license.  Your SC+ system administrator can find SC+ license information in the configuration screen of the corresponding system module.

6. What happens if I change computers?

SC+ license keys are indexed to a specific computer. If that computer is changed , a new license key will need to be issued along with a new  SC+ reinstallation and corresponding configuration.

If, however, you only need to change a student computer, the SC+ student software will need to be reinstalled.   In a single system lab, the new computer will need to be redetected in the teacher’s LAD, but your license is not affected.  Note that for BYOD environments, computers need not be registered with a specific teacher computer.

Contact your Robotel representative or Robotel’s Technical Support for more detail on getting a new license for SC+ or installing a student computer.

7. What happens if I upgrade my OS?

SC+ License keys are indexed to a specific computer. If the operating system of that computer is changed, it is as if a new computer has been substituted.   A new license will need to be issued along with a new SC+ reinstallation and corresponding configuration. 

If, however, you only need to change the operating system in a student computer, the SC+ student software will need to be reinstalled.   In a single system lab, the new computer will need to be redetected in the teacher’s LAD, but your license is not affected.  Note that for BYOD environments, computers need not be registered with a specific teacher computer.

Contact your Robotel representative or Robotel’s Technical Support for more detail on getting a new license for SC+ or installing a student computer.

8. Can I use SC+ on a MAC?

The teacher’s computer must use a Windows platform (Win 7, Win 8).    The SC+ student software can be installed on MAC computers using MAC OS version 10 or higher.

9. How do I create a new teacher?

Only the administrator can create new teacher accounts. Open the MAD teacher application (Media-Teacher icon), and login as the administrator. On the next page, click on “New Teacher” and fill-in the 4 fields (First Name, Last Name, Username, Password) and click on “Create”. If you are using LDAP (Active Directory) you will need to enter only the “user name”.

10. Is an SC+ software maintenance contract really worth the investment?

We think that all schools should have access to the latest system features and bug fixes.   We feel so strongly on this point that we have bundled the first year’s software maintenance contract with the initial purchase of an SC+ system.  An annually renewable software maintenance contract will provide you with access to all SC+ software upgrades, and also to ongoing technical support for SC+.

12. For what ages is Smartclass designed ex: middle school? grad school? kindergarden?

SmartClass+ is a language learning platform that can benefit learners of all ages.    Because we provide the templates for teachers to build lessons – rather than providing the lessons themselves – activities can be structured for any age group.

Most of our clients use SC+ at the high school level or at the university level, but we also have some clients who use the system for grade school kids, middle school kids, and adult learners.

In our experience, most school boards cannot afford to deploy language learning platforms like SmartClass+ for all of their schools, so usually it is the older kids (e.g. High School and up) who get to use the system.   But that is really a “budget” issue rather than an age-driven suitability issue.

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